Customer Service Representative

5 days ago


Springfield, United States Enterprise Holdings Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service to both internal and external customers, ensuring a seamless and satisfying experience.

Key Responsibilities
  • Customer Service: Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Communication: Effectively communicate rental terms and conditions, vehicle features, and other services to customers.
  • Administrative Support: Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
  • Rental Operations: Process returns, check-ins, and exit kiosk transactions, and assist with assessing the condition of rental vehicles upon return.
  • Marketing and Sales: Effectively market the company while interacting with customers, and may sell optional protection products, upgrades, fuel options, and other additional equipment.
Requirements
  • Education: High school diploma or GED equivalent required.
  • Experience: At least 1 year prior customer service, retail, or administrative support experience.
  • License: Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • Certifications: No drug or alcohol-related conviction on driving record in the past 3 years.


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