Retail Sales Associate

3 weeks ago

Fairfield, Ohio, United States Cashland Full time
Job Description

Position Summary:

We are seeking entry-level, part-time sales associates in our pawn store locations nationwide. The successful candidate will partner with the entire staff of the store to ensure customer service on both the lending and retail sides of the business.

A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associate will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and much more.

Responsibilities
  • Greet and interact with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
  • Perform non-management open/close procedures.
  • Keep the sales floor clean, stocked, and maintains the display of merchandise.
  • Perform sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
  • Handle all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
  • Answer incoming calls per company standards.
  • Effectively communicate to customers the legal aspects of the pawn and buy transactions.
  • Communicate effectively with coworkers and managers, displaying respect and using effective communication tools.
  • Partner with all employees to create a positive and memorable customer experience.
  • Successfully complete the assigned training.
Requirements
  • Must be willing and able to lift/carry up to 50 pounds.
  • Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law), some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
  • Ability to work with firearms and to become firearms certified.
  • Employees may be asked to assist a customer on the exterior of the building (within our parking lots and/or property boundaries) or to retrieve products stored in exterior storage buildings or other areas.
  • Minimum Age: 18 years old.
  • High School Diploma, GED, or equivalent experience.
  • Strong desire to work, serve customers, work with people, and be team-oriented.
  • Ability to multi-task in a fast-paced environment.
  • Ability to perform basic math calculations proficiently.
  • Cash handling experience is preferred.
  • Should be able to work in multiple locations, as business needs dictate.
  • Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
  • Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.

FirstCash 401K program is available to all employees 21 years of age (or older).

Maximum base payrate is derived from the applicant's previous experience and skill sets applicable to the specific position needing to be filled.

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