Motor Vehicle Client Service Specialist

4 weeks ago

Montpelier, Vermont, United States State of Vermont Full time
About the Role

The Vermont Department of Motor Vehicles is seeking a skilled professional to join our team as a Motor Vehicle Direct Client Service Specialist I. In this role, you will work closely with customers and members of the public to provide exceptional service and support regarding suspensions and reinstatements. Your expertise will be essential in processing reinstatements and various reports, including driving records, accident reports, and voluntary surrender of licenses. You will also be responsible for collecting and processing fees for these transactions, utilizing point-of-sale systems. This is a unique opportunity to interact with Vermonters daily and provide top-notch customer service.

This is a non-remote position, and work will take place within the Montpelier DMV. The successful candidate will work from 7:45 am to 4:30 pm, Monday through Friday.

Responsibilities
  • Process reinstatements and various reports, including driving records, accident reports, and voluntary surrender of licenses
  • Collect and process fees for these transactions, utilizing point-of-sale systems
  • Provide exceptional customer service to Vermonters
  • Work closely with customers and members of the public to resolve issues and answer questions
  • Meet production standards, including processing 3+ transactions per hour with a 1% or less error rate
Requirements

To be successful in this role, you will need:

  • Two (2) or more years of work experience in a customer or client service role, including significant public contact and regular use of computer programs
  • OR Four (4) or more months of work experience in the Vermont Department of Motor Vehicles in licensing or registration, meeting proficiency standards set by the Department
Benefits

As a State employee, you will enjoy a comprehensive benefits package, including:

  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Equal Opportunity Employer

The State of Vermont is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. We do not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

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