Automotive Service Consultant

3 days ago


Easton, Pennsylvania, United States Madison Honda Full time

Job Title: Automotive Service Consultant

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We are seeking a highly skilled Automotive Service Consultant to join our team at Madison Honda. As a key member of our service department, you will play a critical role in delivering exceptional customer experiences and ensuring the satisfaction of our valued customers.

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Responsibilities:

  • Meet and greet service customers promptly, providing a professional and courteous experience.
  • Inspect vehicles and review service history to accurately identify and verify customer needs.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding product requirements.
  • Provide accurate cost and time estimates for recommended services, obtaining authorization from customers as needed.
  • Monitor service progress, communicating with customers regarding any changes or updates.
  • Administer warranty repairs according to manufacturer guidelines.
  • Confirm appointments via phone and conduct post-repair follow-ups.
  • Inspect vehicles prior to delivery, ensuring quality workmanship and communicating results to customers.
  • Maintain compliance with state and federal regulations for automobile repair and consumer protection.
  • Demonstrate behaviors consistent with our company's values in all interactions.

Requirements:

  • Two or more years of experience as a service advisor.
  • High school diploma or equivalent.
  • Valid driver's license and good driving record.
  • Excellent customer service skills and a high-energy personality.
  • Ability to work effectively in a process-driven environment.
  • Outstanding communication skills, both verbal and written.

Benefits:

  • Lucrative compensation plan.
  • Paid time off and medical benefits.
  • Employee vehicle purchase program.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and location. We offer comprehensive training, competitive compensation, and unparalleled benefits. If you're looking for a rewarding career in the automotive industry, we encourage you to apply.



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