Technical Support Specialist

3 weeks ago


Enfield, Connecticut, United States Code Blue, LLC Full time

Code Blue, LLC is seeking a highly skilled Technical Support Specialist to join our team in Enfield, CT. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, troubleshooting and configuring various IT equipment, and ensuring seamless operations of our systems.

Job Summary

The ideal candidate will have at least 1 year of experience in customer service, with a strong background in help desk support. Proficiency in Windows operating systems, Office Suite, and IP camera system installation and troubleshooting is a plus. The salary for this role is $60,000 - $80,000 per year, depending on experience.

About Code Blue, LLC

Code Blue, LLC is a full-service enterprise technology integration and managed services provider. Our team is passionate about delivering complex technology solutions that offer strategic business value. We pride ourselves on our integrity, service, transparency, and accountability.

Responsibilities
  • Troubleshoot and configure PCs, peripherals, cameras, NVR/DVR units, TVs, network connections, amplifiers, and other low-voltage items.
  • Provide timely updates regarding the status of open issues.
  • Work within a team as well as independently, being self-motivated to seek out additional resolutions or troubleshooting steps from teammates and the internet.
Requirements
  • Customer Service: 1 year
  • Help Desk Support (preferred): 2 years
  • Ability to learn new skills and information at a fast pace.


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