IT Support Specialist

18 hours ago


Enfield, Connecticut, United States Code Blue, LLC Full time

About the Role

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We are seeking a skilled and dedicated IT Support Specialist to join our team in Enfield, CT. As a member of our support team, you will be responsible for providing top-notch technical assistance to our clients, troubleshooting and configuring various devices and systems, and working collaboratively with our team to resolve complex issues.

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Key Responsibilities:

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  • Provide timely and effective technical support to clients via phone, email, or remote access">
  • Troubleshoot and resolve hardware and software issues with PCs, peripheral equipment, cameras, NVR/DVR units, TVs, network connections, amplifiers, and other low-voltage items">
  • Configure and install new equipment and software as needed">
  • Document and track all support interactions and resolutions in our ticketing system">
  • Collaborate with our team to resolve complex technical issues and improve overall support processes">
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Requirements:

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  • 1+ year of customer service experience">
  • 2+ years of help desk support experience (preferred)">
  • Ability to learn new skills and information at a fast pace">
  • At least 1 year of experience with Windows operating systems and troubleshooting">
  • Experience with Office Suite and troubleshooting">
  • Bonus points for experience with IP and analog camera system installation and troubleshooting, AV installation and troubleshooting, including TVs and audio systems">
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Benefits:

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  • Paid time off">
  • Health insurance">
  • Dental insurance">
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Compensation:

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We offer a competitive salary of $60,000 per year, based on your level of experience and qualifications.

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Work Schedule:

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This is a full-time position, Monday-Friday, with on-call responsibilities and overtime opportunities available.



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