Technical Support Specialist

16 hours ago


Enfield, Connecticut, United States Code Blue, LLC Full time

**Job Title:** Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Code Blue, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

About the Role:

We are looking for an experienced Technical Support Specialist to work on site in Enfield, CT and provide remote support to our clients. You will be troubleshooting and configuring PCs, peripheral equipment, cameras, NVR/DVR units, TVs, network connections, amplifiers, and other low-voltage items.

The ideal candidate will have excellent communication skills, be self-motivated, and able to work independently as well as part of a team. You will be expected to provide timely updates regarding the status of open issues.

**Required Skills and Qualifications:**

  • Customer Service: 1 year
  • Help Desk Support (preferred): 2 years
  • Ability to learn new skills and information at a fast pace
  • Experience with Windows operating systems and troubleshooting issues within the OS
  • Experience with Office Suite and troubleshooting issues within the environment
  • Experience with IP and analog camera system installation and troubleshooting a plus
  • Experience with AV installation and troubleshooting, including TVs and audio systems a plus

**Schedule:** Monday to Friday, On call, Overtime, Weekend availability

**Benefits:** Paid time off, Health insurance, Dental insurance

Estimated Salary: $45,000 - $60,000 per year based on experience and location.


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