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Restaurant Operations Manager

2 months ago

Mount Pleasant, Texas, United States Chili's Full time

About Us

Chili's, a leading casual dining restaurant, was born in the heart of the United States in 1975. With a legacy deeply rooted in exceptional service, unwavering hospitality, and a commitment to giving back, we strive to deliver an unparalleled experience to every Guest, every day.

Job Description

We are seeking a seasoned Restaurant Operations Manager who is passionate about fostering a culture of excellence, connecting with Team Members and Guests, and driving exceptional results. As a key member of our management team, you will be responsible for leading the team through high-energy shifts, exceeding Guest expectations, and ensuring we meet our financial responsibilities.

Key Responsibilities

  • Ensure a Great Guest Experience
    • Provide exceptional service and ensure high-quality food and beverages
  • Lead by Example
    • Role model and hold Team Members accountable to operational and quality standards
  • Foster Open Communication
    • Encourage open communication between Team Members and Management, and influence Team Member behaviors by championing change and restaurant initiatives
  • Drive Business Results
    • Lead with heart and mind, and drive business results by utilizing Chili's systems to effectively control costs
  • Develop and Retain Team Members
    • Hire, train, retain, and develop Team Members to take on larger roles
  • Build Guest Relationships
    • Drive Guest engagement within the four walls of the restaurant, and develop relationships within the community
  • Ensure Food Safety
    • Understand and practice safe food handling procedures
  • Embody Chili's Culture
    • Communicate and embody Chili's culture and Cultural Beliefs: Every Guest Counts, Food Perfection, Be Accountable, Play Restaurant

About You

We are looking for a dependable team player who:

  • Prefers to work in a fast-paced environment
  • Has great multitasking skills
  • Has previously worked in a leadership role and has management experience
  • Fosters and builds an inclusive work environment

What We Offer

As a Restaurant Operations Manager at Chili's, you will have the opportunity to work in a fun and dynamic environment, where you can make a real difference in the lives of our Guests and Team Members. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.