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Operations Leadership Support Specialist

2 months ago

Decatur, Illinois, United States LHC Group Full time
Job Summary

The Operations Leadership Support Specialist provides critical support to our Hospice operations team as an ED, DCO, or PCM, either on-site or remotely, based on assignment. This role involves educating and supporting employees at new acquisition sites on all aspects of LHC processes, policies, and applicable clinical software in a professional, clear, and concise manner. The integration activity may require both on-site and remote support based on the need.

Key Responsibilities:

  • Perform duties defined by the Hospice ED/DCO, PCM job descriptions.
  • Provide on-site or remote support based on agency needs and in coordination with local and regional leadership.
  • Remote assignments are occasional and delegated by Supervisor.
  • Responsible for the education and communication of LHC operational processes and policies.
  • Responsible for the education and communication of applicable EMR processes in assigned locations.
  • Responsible for the education and communication of operational metrics/analytics/KPls.
  • Ability to independently plan for an integration, including schedules, education, equipment, materials, and all other items applicable within the process.
  • Collaborate with operation teams to identify training needs, develop training plans specifically designed to meet identified needs, and ensure understanding and application of relevant training.
  • Perform any other duties as assigned.
Requirements

Education and Experience:

  • Current RN licensure in the state of practice with at least 1 year of experience as a manager of care in Hospice.

License Requirements:

  • Current CPR certification required.
  • Clinical Competencies.
  • Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation.
  • LA: At a minimum, one year of clinical experience. RN licensure must have no restrictions.