Eligibility Specialist I

3 days ago


Riviera Beach, Florida, United States My Florida Corp Defunct Full time
About the Role

We are seeking a highly skilled Eligibility Specialist I to join our team at the Department of Children and Families. As an Eligibility Specialist I, you will play a critical role in determining the eligibility of applicants and recipients for public assistance programs.

Key Responsibilities
  • Interview applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
  • Learn and apply numerous state and federal program regulations to determine program eligibility.
  • Instruct clients in completion of various forms and review applications for completeness and accuracy.
  • Determine program eligibility using a computer-based eligibility system and review documents provided by clients.
  • Research information provided by applicants to confirm eligibility status.
  • Report cases where identity theft or fraud is suspected.
  • Advise clients of deadlines, time frames, and necessary actions to be taken.
  • Manage electronic caseloads and ensure accuracy levels are maintained.
  • Compute and authorize public assistance benefits based on financial and family status.
Requirements
  • Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility.
  • Ability to attend a mandatory training course.
  • Incumbents may be eligible for telework if they meet certain requirements.
What We Offer

As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our clients. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.

About Us

The Department of Children and Families is a dynamic and innovative organization dedicated to protecting the vulnerable, promoting strong and economically self-sufficient families, and advancing personal and family recovery and resiliency.



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