Public Assistance Program Eligibility Specialist

7 days ago


Riviera Beach, Florida, United States My Florida Corp Defunct Full time

Job Summary:

The Eligibility Specialist I - Public Assistance Program is responsible for determining the eligibility of applicants and recipients for public assistance programs. This role involves processing data from electronic sources, entering information into a computer-based eligibility system, and ensuring compliance with state and federal regulations.

Key Responsibilities:

  • Interview applicants to obtain and verify information needed to determine eligibility for public assistance programs.
  • Process data from electronic sources and enter information into a computer-based eligibility system.
  • Determine program eligibility in accordance with current regulations using a computer-based eligibility system.
  • Research information provided by applicants until satisfactory explanations regarding eligibility status are confirmed.
  • Report cases where identity theft or fraud is suspected.
  • Advise clients of deadlines, time frames, and necessary actions to be taken.
  • Manage an electronic caseload that varies based on community needs, ensuring accuracy levels are maintained, and cases are processed within specified time frames.
  • Compute and authorize public assistance benefits based on financial and family status.
  • Stay current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.

Requirements:

  • Two years or more of customer service, interviewing, recruiting, investigating, accounting, processing insurance policies, or determining eligibility.
  • Associate degree or higher from an accredited college or university, or 60 semester hours or 90 quarter hours can substitute for the experience.
  • Ability to attend a week-long mandatory training course.

Preferred Qualifications:

  • Typing speed of 20 words per minute.
  • Basic math, verbal, and communication skills.
  • Computer literacy, including knowledge of internet browsers, email, chat, and word processing.

Working Conditions:

This role may require face-to-face contact with clients and may involve working during emergency situations or natural disasters.



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