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Healthcare Registration Specialist I

2 months ago

New York, New York, United States WellSpan Health Full time

Hours

Part-Time: 40 Hours/Biweekly

General Overview

Operates under close supervision, embodying the values of WellSpan Health by delivering exceptional customer service in various capacities, including inpatient admissions, patient registration, and kiosk assistance. Engages in multiple tasks such as pre-service outreach, warmly welcoming patients, promoting self-service options, conducting interviews, preparing necessary documentation, assigning inpatient accommodations, monitoring waiting areas, and managing billing information and charges. Additionally, this role encompasses responsibilities related to cashiering and verifying insurance details.

Key Responsibilities

Essential Duties:

Conducts patient interviews to gather precise financial, biographical, and demographic data for admissions or registrations. Clarifies financial obligations to patients or their representatives and collects necessary deposits or deductibles. Provides information on insurance coverage and preauthorization requirements as needed. Prepares admission and pre-admission forms, facilitates room transfers, and compiles admitting and discharge reports. Reviews pre-arrival and admission details to identify missing components, ensuring insurance coverage and eligibility are verified. Collects and verifies registrations to ensure accurate financial and demographic information is recorded in the appropriate systems. Assigns beds based on patient preferences, conditions, and diagnoses. Processes payments from patients and issues receipts, while also addressing overpayments and researching outstanding accounts for additional funding resources. Reconciles daily cash transactions and verifies account balances. Gathers and disseminates information regarding patients' personal, insurance, and financial statuses, providing necessary forms to billing and other departments. Reviews and prepares admission and birth or death records to ensure compliance with medical-legal standards. Confirms insurance benefits assigned to the organization to assess if coverage meets established criteria. Communicates with patients to obtain required authorizations and benefit assignments. Maintains and updates the insurance master file as necessary. Collaborates with relevant sources to coordinate precertification requirements with various third-party organizations. Assists patients with self-registration and arrival tasks using Welcome Kiosks or personal devices. Accepts payments from patients via kiosks or manually when necessary, issuing receipts upon request. Works with patients to investigate overpayments and collect outstanding balances, offering information on payment plans and funding resources.

Common Expectations:

Prepares and organizes correspondence and reports, photocopies documents, files information, answers phone calls, takes messages, and directs inquiries. Maintains records of patient charges and departmental documentation as required. Upholds established policies, procedures, objectives, quality assessments, safety, environmental, and infection control standards. Participates in educational programs and in-service meetings to enhance skills. Delivers exceptional service to all customers, promotes teamwork, and practices fiscal responsibility through continuous improvement and innovation. Engages proactively with all guests, offering a warm and personal greeting. Encourages teamwork and demonstrates fiscal responsibility through innovative practices.

Qualifications

Minimum Education:

High School Diploma or GED Required

Work Experience:

Less than 1 year, with 3 - 6 months preferred

Courses and Training:

Completion of 6-8 week in-house registration procedures and medical terminology courses upon hire is required

Knowledge, Skills, and Abilities:

Strong communication and interpersonal skills

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