FT To Go Operations Manager

6 days ago

South Boston, Virginia, United States Food Lion Full time
Job Summary

At Food Lion, we are committed to providing our customers with an exceptional shopping experience. As a To Go Lead, you will play a critical role in ensuring the smooth operation of our Click and Collect service, providing excellent customer service, and leading a team of associates to achieve business goals.

Key Responsibilities
  • Lead and manage the To Go operations, including training, coaching, and development of associates
  • Ensure effective iPhone scheduling to meet business traffic requirements and minimize customer inconvenience
  • Provide leadership and motivation to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
  • Support the achievement of budgeted financial and operating results, including To-Go KPIs
  • Partner with department managers to ensure fresh orders and handle out-of-stocks properly
  • Ensure return-to-stock items are handled promptly and orderly, with a focus on refrigerated and perishable items
  • Provide exceptional customer service, using skills and knowledge to offer solutions that meet or exceed customers' expectations
  • Role model outstanding customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
  • Control store expenses through proper ordering, care for supplies, and equipment
  • Perform duties to ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained
  • Have a complete understanding of iPhone scheduling, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Click and Collect operations
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report all associate and customer accidents in accordance with established Food Lion procedures
  • Ensure compliance with local, state, and federal regulations
  • Adhere to all company guidelines, policies, and standard practices
  • Maintain security standards
  • Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses
  • Provide feedback to the Customer Service Manager on any To-Go operational or performance issues
  • Provide recognition of accomplishments and offer constructive counseling when necessary to achieve customer satisfaction and service while building store sales
  • Follow proper troubleshooting guidelines to resolve technical concerns and escalate opportunities to the Customer Service Manager or Manager on Duty when systems are negatively impacted
  • Support the Front End during downtime
  • Meet the physical requirements of the position, with or without reasonable accommodations
  • Demonstrate a drive to grow sales in the Food Lion To-Go department through customer experiences and educating associates and customers on Food Lion To-Go
Requirements
  • A high school graduate or equivalent preferred
  • Ability to lead and manage a team
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to use technical information to solve problems
  • Must meet minimum age requirements to perform specific job functions
Physical Requirements
  • Ability to use computers, smart devices, and other communication systems required to perform job functions
  • Stand 100% of the time with occasional walking short distances
  • Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float
  • Perform repetitive hand and arm motions
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Meet established volume activity standards for the position
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather
  • Have sufficient visual ability to check ID cards

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

If you have a disability and require assistance in the application process, please contact our Recruiting Department at recruiting@foodlion.com.

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