Security Officer
2 days ago
Job Summary:
The Security Officer is responsible for maintaining a safe and secure environment for guests and employees at Hyatt Place/Hyatt House Tempe.
About the Job:
This role involves monitoring and patrolling assigned areas, responding to emergency situations, and ensuring that all security protocols are followed.
Main Responsibilities:
- Reviewing department log records and being familiar with pertinent information relevant to the daily shift
- Reviewing hotel status and following up on actions with the previous shift officer
- Issuing radios, beepers, and keys to designated hotel personnel
- Maintaining accurate records and ensuring the safekeeping of such
- Checking employee I.D.'s and ensuring accuracy of employee timecard punches as employees arrive/leave the employee entrance
- Ensuring all non-hotel personnel arriving at the employee entrance are properly escorted while on property
- Inspecting employee packages, purses, bags, etc. as employees enter or leave the property
- Providing escorts for employees
- Ensuring that after-hours access into secured hotel areas are properly authorized, monitored, and documented
- Working with outside agencies (i.e., police) to coordinate emergency situations
- Monitoring surveillance cameras and investigating duress alarms
- Patrolling the property with specified equipment, checking all designated points, and documenting all actions taken
- Resolving safety hazard situations
- Ensuring all guest room doors are secured; assisting guests with room access
- Investigating suspicious persons on hotel property
- Conducting designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints, completing documented reports
- Responding to the scene of guest/employee accident promptly; administering first aid/CPR; communicating specified information to E.M.S./medical personnel as required
- Reporting to scenes of guest or employee fighting
- Complying with state regulations and hotel guidelines for handling intoxicated guests
- Coordinating towing of vehicles
- Reporting to scenes of vehicle accidents/thefts and documenting specified information
- Assisting in moving/removing guest room possessions, inventory, and security of such and –E’ key rooms
- Documenting, organizing, and storing all lost and found items given to Security, documenting guest inquiries for lost items, and coordinating return of lost items to guests
- Complying with guest requests for storing and safekeeping of their valuables
- Ensuring security of rental vehicles and keys until issued to lease and upon return
- Maintaining confidentiality of all Security and hotel reports/documents; releasing information only to authorized individuals
- Preparing work orders for maintenance repairs and submitting to Engineering
- Documenting all pertinent information in the logbook daily
- Completing all paperwork and closing duties before leaving
- Reviewing hotel status and any follow-up actions with the on-coming Guard
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