Teller-St. Louis- Trans Air Branch Representative

2 weeks ago

Leavenworth, Kansas, United States CommunityAmerica Credit Union Full time
Job Summary

The Teller position at CommunityAmerica Credit Union involves providing exceptional member service through the execution of financial transactions and assisting members with their financial needs. This role emphasizes fostering member relationships by proactively recommending products and services to meet their needs. The successful candidate will follow policies and procedures to actively prevent fraud, adhere to compliance standards, and ensure accurate information is captured in applicable systems during member transactions.

Key Responsibilities
  • Deliver a high-level of member service by greeting members in a warm and inviting way while exhibiting a professional presence with confidence.
  • Assist in meeting and exceeding individual, team, and credit union goals by referring appropriate products and services, warm transferring to a Personal Banker.
  • Process financial transactions, including deposits, withdrawals, loan payments, transfers, and cashier's checks.
  • Perform financial transactions in an efficient and accurate manner by providing accurate account information using account security procedures and recognizing account flags.
  • Understand and identify potential member fraud situations and follow reporting processes as needed.
  • Listen to members seeking to understand needs through consultation, problem solving to resolution by focusing on a can-do approach.
  • Maintain a working knowledge of endorsement requirements and credit union policies regarding the acceptance of checks.
  • Promote honest and open communication throughout the credit union.
Requirements
  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • 1+ years cash handling experience.

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