Flexographic Solutions Engineer

2 weeks ago


Rochester, New York, United States Miraclon Corporation Full time
Job Overview

Miraclon Corporation is a leading provider of flexographic printing solutions, and we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing high-level technical support for our Flexcel NX products to our customers, both remotely and onsite.

Key Responsibilities

  • Provide technical support on hardware, application, and software for regional flexographic customers.
  • Perform remote support via phone and dedicated tools.
  • Deliver proactive services, including preventive maintenance and plateroom audits, at customer sites.
  • Install and upgrade Miraclon products.

Critical Skills and Requirements

  • Self-starter with strong technical knowledge and troubleshooting skills in the printing prepress industry.
  • Excellent writing and verbal communication skills.
  • Ability to work under pressure and in a fast-paced environment.
  • Customer-focused with a service excellence attitude.
  • Willingness to travel extensively (up to 75%).

Requirements

  • In-depth technical knowledge of flexographic equipment, including imagers and processing equipment.
  • A minimum of 5 years' experience in flexographic printing service or general printing service.
  • Track record of high-quality performance and results.
  • Experience working in a hands-on and field position with relatively little supervision.

What We Offer

A flexible schedule between 8 a.m. and 6 p.m. Monday through Friday, with occasional weekend work or travel required. If you are a motivated and skilled technical professional looking for a challenging role, please submit your application.



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