Assistant Manager

5 days ago


Midlothian, Texas, United States Planet Fitness Full time
About the Assistant Manager Role

The Assistant Manager is a key position that supports the Club Manager in overseeing the day-to-day operations of the fitness club. This role is responsible for ensuring an exceptional member experience, leading team members, and driving the success of club priorities and key performance indicators (KPIs).

Key Responsibilities
  • Lead Team Members: Assist the Club Manager in leading team members to complete assigned tasks in a safe and efficient manner.
  • Model Behaviors: Model the behaviors to provide an outstanding member experience and coach and inspire others to do the same.
  • Resolve Employee Concerns: Assist in resolving employee concerns and provide support to team members.
  • Provide Backup Staffing Support: Provide backup staffing support as needed to ensure seamless operations.
  • Manage Inventory: Manage the inventory system for cleaning supplies and order club supplies and retail products.
  • Track KPIs: Track KPIs to identify areas of strength and opportunities and work with the Club Manager to develop a plan to improve performance.
  • Support Hiring and Onboarding: Support the Club Manager with hiring and onboarding new team members.
  • Assess and Assist in Emergency Situations: Assess and assist in emergency situations and provide support to team members.
Daily Responsibilities
  • Greet Members and Guests: Greet members and guests as they enter and exit the club and assist them with any questions or concerns.
  • Help Promote the Judgement Free Zone: Help promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolve Member Concerns: Resolve member concerns and escalate to a Manager as needed.
  • Answer Phones: Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform Membership Functions: Perform membership-related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform Prospective Member Calls and Tours: Perform prospective member calls and tours to assess their membership needs.
  • Execute Retail Transactions: Execute retail transactions with accuracy and drive sales goals.
  • Regular Cleaning and Sanitizing: Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure Restrooms are Clean and Sanitized: Ensure restrooms are clean and sanitized, stocked, and clutter-free by following the routine cleaning schedule.
  • Perform a Comprehensive Walk of the Club: Perform a comprehensive walk of all club areas to quickly fix any safety/policy issues and address cleanliness concerns.
  • Address Maintenance and Facility Concerns: Promptly address maintenance and facility concerns such as broken and/or missing equipment.
About Your Qualifications
  • Experience: 6-12 months of experience in a customer service environment is preferred.
  • Age: Must be 18 years of age or older.
  • Background Check: Ability to pass a background check.
  • CPR/AED Certification: Willing to become CPR/AED certified (training provided by Planet Fitness).
  • Computer Proficiency: Basic computer proficiency.
Physical Demands of the Assistant Manager
  • Standing and Moving: Continual standing and moving throughout the club to accomplish tasks during shift.
  • Communicating: Continual communicating in person or on the phone to exchange information during shift.
  • Lifting: Must be able to lift up to 75 pounds.
  • Toxic Chemicals: Will encounter toxic chemicals during shift.
  • Cleaning and Sanitizing: Frequent cleaning and sanitizing of equipment and facilities.
  • Moving and Bending: Moving self in different positions, including bending and twisting, to accomplish tasks.

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