Client Relations Representative

2 weeks ago


Lancaster, Texas, United States Tuff Shed Full time

Customer Care - Call Center

Join our dedicated team at Tuff Shed, where we are seeking full-time Customer Care Representatives to support our clients with warranty inquiries and relay order concerns effectively.

Location: Remote work options available after training.

Your role will involve:

  • Engaging professionally with customers through various communication channels including calls, texts, emails, and online chat.
  • Accurately documenting and tracking customer warranty claims and order issues using our advanced CRM system.
  • Demonstrating meticulous attention to detail in all documentation processes.

Key Qualifications:

  • Self-motivated with a compassionate approach to customer interactions.
  • Flexible availability to accommodate seasonal scheduling.
  • Previous experience in a call center or customer service setting is preferred.
  • Proficiency in Microsoft Office and familiarity with CRM software is highly desirable.
  • Strong problem-solving skills with sound judgment.
  • Effective communication skills, both written and verbal, to interact with diverse audiences.
  • Ability to prioritize tasks and manage time efficiently.
  • Team-oriented mindset with a collaborative spirit.
  • Bilingual skills (English/Spanish) are a plus.

At Tuff Shed, we offer a competitive compensation package that includes:

  • Paid time off and holidays.
  • Comprehensive medical, dental, and vision insurance.
  • Employee Stock Ownership Plan (ESOP) and a 401(k) plan.
  • Annual profit-sharing bonuses.
  • On-demand access to your pay (restrictions may apply).

About Us:

Tuff Shed, established in 1981, is the leading manufacturer and installer of storage buildings and garages in the United States. We pride ourselves on our commitment to quality and innovation, utilizing advanced green technology in our operations.

Next Steps:

As part of our application process, candidates may be required to complete a brief survey.

Tuff Shed is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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