Boutique Lodge Operations Director
2 weeks ago
Gecko Hospitality is seeking a highly motivated and experienced General Manager to oversee the daily operations of our small boutique lodge nestled in the serene Blue Ridge Mountains of North Carolina.
Job Overview:
- Responsible for ensuring the smooth functioning of all lodge departments, delivering exceptional guest experiences, managing staff, and driving overall business growth.
Key Responsibilities:
Operations ManagementOversee and manage all aspects of the lodge's day-to-day operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Maintain the highest standards of service excellence and ensure adherence to company policies and procedures.
Foster a Guest-Centric Culture:
- Elevate the overall guest experience by implementing strategies to enhance guest satisfaction, maintain high levels of guest loyalty, and address any guest concerns or feedback promptly and professionally.
Staff Leadership and Development:
- Recruit, hire, and train a skilled and motivated team. Provide ongoing coaching and feedback to employees, encouraging their professional growth and ensuring they deliver top-notch service. Foster a positive and collaborative work environment.
Financial Management:
- Develop and manage the lodge's budget, monitor expenses, and implement cost-effective measures without compromising service quality. Work towards achieving financial targets and maximizing profitability.
Sales and Marketing:
- Collaborate with the marketing team to develop and execute marketing strategies to attract new guests and maintain relationships with repeat visitors. Promote the lodge's unique offerings and events to drive revenue growth.
Quality Assurance and Compliance:
- Maintain the lodge's compliance with industry regulations, health, and safety standards, ensuring a safe environment for guests and staff.
Inventory and Supply Management:
- Oversee inventory levels for supplies, equipment, and other lodge resources. Implement efficient procurement processes to ensure smooth lodge operations.
Community and Vendor Relations:
- Build positive relationships with the local community and vendors. Seek opportunities for partnerships and collaborations to enhance the lodge's reputation and guest offerings.
Required Skills and Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience as a General Manager, Assistant General Manager, or in a senior leadership role within the hospitality industry.
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
- Excellent communication skills, both written and verbal, to interact with guests, staff, and stakeholders effectively.
- Exceptional organizational and time management abilities to manage multiple tasks and priorities.
- Sound financial acumen and experience in budgeting and cost control.
- Proficiency in property management systems and hospitality software.
- Passion for hospitality and a commitment to delivering outstanding guest experiences.
- Knowledge of the local area, its attractions, and tourism trends is an advantage.
- Flexibility to work irregular hours and weekends as required in a dynamic hospitality environment.
Salary and Benefits:
- $80,000 - $110,000 per year, depending on experience.
- Competitive benefits package, including health insurance, retirement plan options, relocation assistance, and opportunities for career advancement within Gecko Hospitality.
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