Luxury Lodge Operations Director
1 week ago
Company Overview
Gecko Hospitality is a leading hospitality group known for its exceptional service and commitment to excellence. Our boutique lodge in the Blue Ridge Mountains of North Carolina offers guests a unique and unforgettable experience amidst breathtaking natural beauty.
Salary and Benefits
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as performance-based incentives and a comprehensive benefits package including health insurance and retirement plan options.
Job Description
The successful candidate will be responsible for overseeing the daily operations of our luxury lodge, ensuring seamless delivery of exceptional guest experiences and driving overall business growth. Key responsibilities include:
- Managing all aspects of lodge operations, including front desk, housekeeping, food and beverage, maintenance, and guest services;
- Fostering a guest-centric culture and implementing strategies to enhance the overall guest experience;
- Recruiting, hiring, and training a skilled and motivated team, providing ongoing coaching and feedback to employees;
- Developing and managing the lodge's budget, monitoring expenses, and implementing cost-effective measures without compromising service quality;
- Collaborating with the marketing team to develop and execute marketing strategies to attract new guests and maintain relationships with repeat visitors;
- Maintaining compliance with industry regulations, health, and safety standards, ensuring a safe environment for guests and staff;
- Overseeing inventory levels for supplies, equipment, and other lodge resources, implementing efficient procurement processes to ensure smooth lodge operations;
- Building positive relationships with the local community and vendors, seeking opportunities for partnerships and collaborations to enhance the lodge's reputation and guest offerings;
Required Skills and Qualifications
To succeed in this role, you will need:
- A bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred);
- Proven experience as a General Manager, Assistant General Manager, or in a senior leadership role within the hospitality industry;
- Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team;
- Excellent communication skills, both written and verbal, to interact with guests, staff, and stakeholders effectively;
- Exceptional organizational and time management abilities to manage multiple tasks and priorities;
- Sound financial acumen and experience in budgeting and cost control;
- Proficiency in property management systems and hospitality software;
- Passion for hospitality and a commitment to delivering outstanding guest experiences;
- Knowledge of the local area, its attractions, and tourism trends is an advantage;
- Flexibility to work irregular hours and weekends as required in a dynamic hospitality environment.
Benefits
In addition to a competitive salary and benefits package, we offer relocation assistance if applicable, and opportunities for career advancement within our expanding hospitality group.
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