Restaurant Operations Manager

3 weeks ago


Pilot Point, Alaska, United States Sonic Full time
Job Description

As an Assistant Night Manager at Sonic Drive-In, you will play a key role in ensuring the smooth operation of our drive-in restaurants. Your primary responsibility will be to assist the General Manager in managing drive-in operations, including training and supporting other employees to provide quality food in a clean, safe, and efficient manner.

Key Responsibilities:
  • Manage, train, and monitor team members, carhops, and skating carhops to ensure excellent customer service and high-quality food preparation.
  • Direct and assign drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
  • Adhere to and monitor employee compliance with the drive-in restaurant employee handbook, policies, and practices.
  • Perform restaurant opening and/or closing duties, including monitoring and making adjustments to staffing levels, inventory levels, and food cost control.
  • Complete weekly inventory as needed and assist in administrative duties, including maintaining files, records, and all required documentation.
  • Reinforce a customer service mentality and ensure all employees are focused on serving the customer at all times.
  • Immediately and respectfully respond to guest requests and report guest complaints to the immediate supervisor, assisting in resolving such complaints.
Requirements:
  • Ability to work irregular hours, nights, weekends, and holidays.
  • General knowledge and understanding of the restaurant industry or retail operations required.
  • Minimum of six months of restaurant management experience (QSR) or one year entry-level retail management experience required, with experience running shifts without supervision.
  • Effective communication skills, basic math, reading, and computer skills.
  • Ability to follow directions and work with autonomy once given directions, ability to multi-task and successfully solve problems.
  • Willingness to abide by the appearance, uniform, and hygiene standards at Sonic.

Sonic Drive-In is an Equal Opportunity Employer, and we are committed to providing a positive and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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