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Operations Manager

4 weeks ago

Bristow, Oklahoma, United States Live Nation Entertainment Full time
Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our company is committed to providing a safe and enjoyable facility for guests and employees, with a focus on fostering a fun and upbeat work culture.

Key Responsibilities
  • Recruit, hire, train, and supervise part-time staff/supervisors, including Department Managers, Receptionist, Security, Guest Experience, and Ushers/Ticket Takers.
  • Oversee new hire recruitment and onboarding of staff using Workday, ensuring accurate management of employee data.
  • Actively manage all aspects of special events, including VIP events related to shows.
  • Develop and oversee overhead expense budget for house departments, creating Flash reports for each show.
  • Assist in preparation of the annual operations budget, in coordination with the general manager.
  • Maintain and monitor records of incident reports and workers comp claims, investigating and managing pending cases as necessary.
  • Ensure all departments are adequately staffed for every event, comparative to budgets and for each event type.
  • Monitor and manage payroll every week, accurately submitting all hours worked for team members into the payroll system for timely processing.
  • Oversee the issuing of all venue credentials, business card orders, invoices, etc.
  • Ensure record keeping and proper filing of Pre-Event Inspection Reports, Event-Related Incident Reports, Workman Comp/General Liability Claims.
  • Assist in the yearly permitting process for the venue.
  • Oversee the ordering, fulfillment, and delivery of all venue gear and uniforms.
  • Implement and execute all Live Nation policies, procedures, and programs.
  • Review advances in technology about crowd and traffic control techniques and devices, making recommendations to management.
  • Develop and implement a recruiting program for seasonal event staff and other seasonal positions.
  • Develop and maintain municipality relationships, including police, fire, rescue, traffic, and other departments.
  • Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events.
  • Coordinate with Regional Facilities Manager to develop long-term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs.
Requirements
  • Candidate is a proven leader with strong management and communications skills.
  • Extensive knowledge of venue operations and facility management is required.
  • Minimum two years experience as House/Operations Manager or a comparable role.
  • Experience dealing with police and public officials.
  • Must have demonstrated experience managing multiple departments with a large number of staff, ideally experience managing Security, Ticket Takers, and Ushers.
  • Previous experience with labor union contracts and management required.
  • Computers skills, Microsoft Word, Excel, and Outlook.
  • Excellent oral and written communication skills are essential.
  • Experience using Workday or timekeeping systems is a plus.
Benefits and Perks
  • Medical, Dental, and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
  • Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets.
  • 401(k) program with company match, Stock Program Reimbursement.
  • New parent programs & support including caregiver leave and baby bonus, infertility support.
  • Tuition reimbursement, student loan repayment, internal growth and development programs & trainings.
  • Volunteer time off, crowdfunding network.
Equal Employment Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.