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Customer Service Representative

2 months ago

Stockbridge, Michigan, United States The State Bank Full time
About The State Bank

We are a community-focused bank dedicated to providing exceptional financial solutions to our customers. Our mission is to remain an independent community bank by offering flexible and comprehensive financial solutions delivered by our team of top-performing professionals.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at The State Bank. As a Customer Service Representative, you will be responsible for providing excellent customer service, performing various financial transactions, and cross-selling other products and services.

Key Responsibilities
  • Provide exceptional customer service in accordance with The State Bank's service standards through all forms of communication.
  • Perform various financial transactions for customers within established guidelines for quality and accuracy.
  • Cross-sell other products and services whenever possible and refer business to other areas of the Bank.
  • Participate in regular training for industry-specific regulations, guidelines, and procedures.
  • Assist in balancing branch machines where applicable: coin machine, ATM, ITM, and/or cash dispensers.
  • Provide safe deposit box entry and perform basic account maintenance upon customer request.
Requirements
  • High school diploma or general education degree (GED); or one to three months' related experience and/or training; or equivalent combination of education and experience.
  • A basic understanding of a computer and its applications.
  • Knowledge of Microsoft Word, Excel, and PowerPoint.
  • Successful completion of all assigned training.
Working Conditions

This position requires regular and predictable attendance and presence at work. The employee will be required to stand/sit for several hours in a row, exert significant physical exertion to lift, carry, push, pull, climb, kneel, crouch, stand, bend, twist, and reach. The employee will also be required to regularly drive, stand, walk, and use hands to handle, finger, or feel objects, tools, or controls.