Business Operations Specialist III

7 days ago

Austin, Texas, United States Texas Department of Motor Vehicles Full time

Job Summary

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The Texas Department of Motor Vehicles is seeking a highly skilled Business Operations Specialist III to join our team. As a key member of our Enforcement Division, you will provide administrative support and maintain a close relationship with supervisors and staff.

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Responsibilities:

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  • Provide customer assistance answering phone calls, routing incoming calls, taking messages, and answering limited case status or system process related questions.">
  • Inputs data and generates system letters and documents to complete first level steps in preparation for Investigation or Litigation.">
  • Edit correspondence for proper format, spelling, grammar, punctuation, content, and clarity.">
  • Receives, sorts, opens, evaluates content, logs and distributes incoming mail, email and digital faxes as required may drive to deliver/pick up confidential or time sensitive correspondence.">
  • Enter and retrieve data into the case processing system to create or update case records and documents including recording payments submitted by phone.">
  • Trains and assists others with the use of the case processing database to create research and update work items.">
  • Attends work regularly in compliance with agreed-upon work schedule. This position must be able to report to TxDMV Austin headquarters as required.">
  • May travel 5% of the time. May include overnight travel. Travels by plane and/or car. May require working extended hours and some evenings and weekends, as needed.">
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Requirements

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We are seeking a candidate with graduation from high school or equivalent and two (2) years of responsible clerical, secretarial, or administrative support and expertise in Word, Adobe and Excel Software. Education may substitute for experience. The ideal candidate should have knowledge of office practices and administrative procedures, skill in the use of standard office equipment and software, ability to implement administrative procedure; to interpret rules, regulations, policies, and procedures; to communicate effectively; and to provide guidance to others.

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Benefits

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The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan Paid Group Health Life Insurance for employees. Paid Holidays Paid Vacation Leave Paid Sick Leave Longevity Pay Dental Vision Dependent Optional Life Insurance Voluntary ADD Insurance Dependent Health Life Insurance Health Dependent care flexible spending accounts Tuition Assistance Program Qualified Employer In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program Registration, Certification and/or Licensure A valid Class C driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business Job Offer and Continuation of Employment Is Contingent Upon Proof of education and experience listed on the application. Eligibility to work in the United States. Satisfactory results from a pre-employment criminal history background check and drivers record check. Compliance with Selective Service registration for males ages 18-25 Veterans If selected for the position the following must be provided for proof of veterans preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214 Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditors Office Job Descriptions An Equal Opportunity/Affirmative Action Employer The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, disability, religion, gender, national origin, age, sexual orientation, veterans status, genetic information or protected activity The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act If you need help with the employment process or require other accommodations, please contact the Human Resources office for assistance on 512-465-4043.

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