Pet Care Service Coordinator
2 weeks ago
About Community Veterinary Partners:
Community Veterinary Partners is a dedicated veterinary organization committed to delivering exceptional animal healthcare. We emphasize a supportive workplace culture and provide our team members with avenues for professional advancement and skill enhancement. We are currently in search of a Client Relations Specialist to become a vital part of our team.
Role Summary:
As a Client Relations Specialist, you will be instrumental in facilitating our core veterinary services. Your duties will encompass welcoming clients and their pets, overseeing patient check-in and check-out processes, coordinating appointment schedules, responding to phone inquiries, and ensuring a professional atmosphere. You will serve as a bridge between clients and our medical personnel.
Primary Responsibilities:
- Deliver timely and courteous assistance to clients and their pets
- Manage patient check-out, billing, and payment transactions
- Uphold cleanliness and professionalism in reception and work areas
- Handle phone calls and direct questions to the relevant staff
- Assist with patient rooming and documentation during sensitive procedures
- Ensure inventory is stocked with pet food and merchandise
- Conduct drawer reconciliation and manage end-of-day financial tasks
- Complete any additional assigned responsibilities
Qualifications:
- Outstanding customer service capabilities
- Excellent communication skills
- Ability to excel in dynamic environments
- Proficient in computer applications and familiar with veterinary protocols
- Strong problem-solving and decision-making abilities
We provide a comprehensive benefits package that includes health insurance, dental and vision coverage, a 401(k) plan, paid time off, and opportunities for ongoing education. Additionally, employees enjoy a day off for their birthday and various perks for their pets.
Position Type: Full-time
Compensation: Starting at $17.00 per hour
Benefits Include:
- 401(k) plan
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Available Shifts:
- 8-hour shifts
- Day shifts
- Evening shifts
- Night shifts
Weekly Schedule:
- Monday through Friday
- Weekend availability is required
Work Environment:
- In-person
- Office setting
Education Requirements:
- High school diploma or equivalent is necessary
Experience Requirements:
- At least 1 year of experience in a customer service role
Work Location: On-site
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