Service Advisor

2 days ago


Mt Pleasant, South Carolina, United States Sonic Automotive Full time
Service Advisor Job Description

We are seeking a highly skilled Service Advisor to join our team at Toyota of Mt. Pleasant. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Schedule service appointments and obtain customer and vehicle data prior to arrival.
  • Provide a complete and accurate written cost estimate for labor and parts, and establish a "promised time" for completion.
  • Check on the progress of repairs throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Test-drive vehicles or refer to the test technician as necessary, and maintain a high level of customer satisfaction.
  • Advise customers on the care of their vehicles and the value of maintaining them in accordance with manufacturers' specifications.
Requirements:
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position, preferably in a service-related role.
  • General knowledge of vehicle mechanical operations and sales experience.
  • Excellent communication skills and customer service abilities.

We offer a comprehensive training program, competitive compensation, and unparalleled benefits. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.


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