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Telecommunication Specialist Lead
2 months ago
The State of California is seeking a highly skilled Telecommunication Specialist Lead to join our team. As a key member of our Office of Information Services, you will be responsible for leading a team of three highly skilled associates in a call center environment. Your expertise in telecommunications hardware and software, Microsoft Operating Systems, Office 365, iOS, Android, and other related technologies will be essential in providing exceptional customer service and support to our clients.
Key Responsibilities- Lead a team of three associates in a call center environment, providing guidance and support to ensure excellent customer service and support.
- Develop and implement effective strategies to improve customer satisfaction and reduce call wait times.
- Collaborate with cross-functional teams to identify and resolve technical issues, ensuring seamless communication and coordination.
- Stay up-to-date with the latest technologies and trends in telecommunications, making recommendations for process improvements and new initiatives.
- Provide training and development opportunities to team members, promoting growth and advancement within the organization.
- 5+ years of experience in telecommunications, with a focus on customer service and support.
- Proven track record of leading high-performing teams and driving results-oriented initiatives.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- A competitive salary and benefits package, including medical, dental, and vision coverage.
- A comprehensive training program, including onboarding, technical training, and leadership development.
- A collaborative and dynamic work environment, with opportunities for growth and advancement.
- A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees.
