Service Advisor
1 day ago
A Service Advisor plays a crucial role in ensuring exceptional customer experiences at Sunroad Automotive. This individual will work closely with customers to schedule service work, communicate additional service needs, and handle administrative and customer relations aspects of service department operations.
Key Responsibilities:- Deliver outstanding customer service, addressing customer concerns and providing clear explanations of service work.
- Schedule service appointments, receive vehicle information, and estimate repair costs and times.
- Communicate with technicians to ensure accurate diagnoses and repairs, and translate technical information for customers.
- Handle customer complaints in a timely and satisfactory manner, maintaining high customer satisfaction standards.
- Periodically check on service progress, contact customers, and obtain approval for additional work.
- Process price quotes, purchase orders, and order adjustments, and provide pricing and delivery information to customers.
- Maintain accurate records of active orders and customer accounts.
- High school diploma or equivalent.
- One year of experience in a customer service-oriented environment.
- Valid driver's license and safe driving record.
- Ability to lift up to 15 pounds.
- Excellent written and verbal communication skills.
- Ability to work in a team environment and maintain high stress tolerance.
Sunroad Automotive offers a competitive compensation package, including medical, dental, and vision plans, health savings accounts, flexible spending accounts, paid holidays and vacation, short and long-term disability, company-sponsored life insurance, 401(k) retirement plan, vehicle purchase and service discounts, and more.
We are an Equal Opportunity Employer and maintain a drug-free workplace. If you receive an offer of employment, it will be contingent on the successful completion of a pre-employment drug screen and background check.
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