Senior Client Support Specialist
2 weeks ago
Role Overview: The Senior Client Support Specialist is responsible for engaging with current clients through various communication channels, primarily via phone and email. The primary objective is to enhance sales of the company's offerings by effectively processing orders and promoting additional services, thereby enriching the overall customer experience.
Key Responsibilities:
- Engage with clients to foster satisfaction and loyalty.
- Collaborate with external sales teams to ensure that sales targets are achieved.
- Manage a portfolio of accounts, ensuring consistent communication and support.
- Address customer inquiries through multiple channels, providing solutions and resolving issues efficiently.
- Handle both routine and complex customer concerns, delivering clear and concise information.
- Assess customer service requirements and coordinate with relevant departments for further assistance.
Additional Duties:
- Maintain a thorough understanding of the company's products and services to provide informed recommendations.
- Support the sales team by identifying opportunities for upselling and cross-selling.
- Document customer interactions and feedback to improve service delivery.
- Participate in training and development initiatives to enhance personal and team performance.
Qualifications: A strong background in customer service, excellent communication skills, and the ability to resolve issues effectively are essential for success in this role.
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Senior Client Support Specialist
2 weeks ago
Miami, Florida, United States University of Miami Full timeCurrent Employees: If you are currently employed at the University of Miami, please log in to Workday to utilize the internal application process. For guidance on applying for a faculty or staff position using the Career worklet, please review the provided resources. The UHealth system at the University of Miami presents an exciting opportunity for a...
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Senior Client Support Specialist
2 weeks ago
Miami, Florida, United States University of Miami Full timeCurrent Employees: If you are currently employed at the University of Miami, please log in to Workday to utilize the internal application process. For guidance on applying for faculty or staff positions using the Career worklet, please refer to the provided resources. The UHealth system at the University of Miami presents an exciting opportunity for a...
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Senior Client Support Specialist
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Miami, Florida, United States University of Miami Full timeCurrent Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please log in to Workday to utilize the internal application process. For guidance on applying for a faculty or staff position using the Career worklet, please review the relevant documentation. The UHealth system at the University of Miami...
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Senior Client Support Specialist
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Miami, United States The University of Miami Full timeCurrent Employees: If you are currently employed at the University of Miami, please log in to Workday to utilize the internal application process. For guidance on applying for faculty or staff positions using the Career worklet, please refer to the provided tip sheet. The UHealth system at the University of Miami presents an exciting opportunity for a...
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Bilingual Client Support Specialist
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Miami Beach, Florida, United States Family Dollar Full timeJoin Our Team at Family Dollar! As a Client Support Specialist, your role will encompass: Delivering Outstanding Customer Service: You will be the face of our company, ensuring every customer feels valued and appreciated. Welcoming Customers: Greet patrons warmly and assist them in navigating our diverse range of products. Processing Transactions:...
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