Customer Service Representative
2 days ago
At Jobs for Humanity, we're collaborating with Safelite to create a more inclusive and just employment ecosystem. Our mission is to support individuals from diverse backgrounds and foster a culture of belonging.
Job Description
The Customer Advocate plays a vital role in delivering exceptional customer experiences at Safelite. This energetic professional will manage administrative processes, schedule appointments, work orders, and invoicing, while also greeting customers in person and responding to inbound calls and emails.
This role requires strong organizational skills, attention to detail, and the ability to provide world-class customer service in a fast-paced environment. If you're passionate about making a difference and have excellent communication skills, we encourage you to apply.
Key Responsibilities
- Welcome in-shop customers and resolve their concerns efficiently.
- Manage incoming calls, emails, and faxes related to service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
- Confirm and complete work order information, including insurance verification, additional parts, and missing details.
- Process buyouts, invoices, work orders, deleted work orders, credit memos, and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration.
- Ability to provide exceptional customer service in a dynamic environment.
- Presentation of a professional appearance and adherence to personal protective equipment guidelines.
- Ability to travel up to 10%.
What You'll Get
- Competitive weekly base pay starting at $18/hour.
- A comprehensive benefits package valued at over $10k*, including medical coverage plans customized to suit your needs and paid time off programs.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all necessary tools and resources to excel in this role.
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