Bilingual Customer Service Representative

3 days ago


Puerto Rico, United States Conduent Business Solutions of Puerto Rico, Inc. Full time
Customer Service Representative - Spanish/English

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Conduent Business Solutions of Puerto Rico, Inc. in Guaynabo, PR. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients' customers, resolving account-related issues, and delivering a world-class experience across every interaction.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process transactions via web-based applications
  • Maintain a thorough knowledge of company and client programs, policies, and technology
  • Provide support to other positions/operations during heavy workloads or absences
Requirements:
  • Bilingual (English and Spanish) with excellent communication and customer service skills
  • Ability to work in a structured environment and commit to 100% attendance for three to five weeks of paid training
  • Must be at least 18 years of age or older and have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
What We Offer:
  • Competitive hourly rate of $11 with shift differential and overtime opportunities
  • Paid training and career growth opportunities
  • Full-time employment with benefits, including health insurance, paid holidays, and paid time off (PTO)

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.



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