Client Service Representative

1 week ago


Puerto Rico, United States Conduent Business Solutions of Puerto Rico, Inc. Full time
Job Title: Client Service Representative

Conduent Business Solutions of Puerto Rico, Inc. is seeking a highly skilled Client Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and identifying opportunities to deepen relationships through digital solutions.

Key Responsibilities:
  • Answer inbound calls from clients with questions and concerns related to their accounts.
  • Identify client needs and recommend solutions to resolve issues.
  • Analyze and identify potential fraudulent situations and suspicious activity.
  • Process disputes and fraud claims in accordance with client policies and guidelines.
  • Escalate complex issues to appropriate channels for further review and analysis.
Requirements:
  • 1+ years of customer service experience, including experience handling difficult client situations.
  • Bilingual (English and Spanish) language proficiency.
  • Ability to work in a structured environment and navigate multiple applications/screens.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
What We Offer:
  • Competitive hourly rate of $12.00, with shift differentials for evening and weekend shifts.
  • Paid training program for new hires.
  • Opportunities for career growth and professional development.
  • A comprehensive benefits package, including health insurance, paid time off, and holiday pay.

Conduent is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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