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Client Service Representative

2 months ago

Canonsburg, Pennsylvania, United States CentiMark Corporation Full time
Job Overview

CentiMark Corporation is seeking a highly motivated and customer-focused Roofing Client Service Representative to join our growing team. This role will be responsible for providing exceptional service to our clients across our 100+ locations in the US and Canada.

Key Responsibilities
  • Be the first point of contact for our valued customers, receiving and processing roofing work orders
  • Provide clear and timely updates, estimated arrival times (ETAs), and findings to keep customers informed throughout the process
  • Build strong relationships with customers and collaborate effectively with our internal offices across North America
  • Educate customers on their roofing needs based on information relayed from our field offices
  • Effectively address customer questions and concerns, finding solutions and ensuring satisfaction
  • Communicate and collaborate with Account Managers, Sales Representatives, and Management to ensure seamless customer service and problem resolution
  • Conduct professional conversations with customers via phone and email
  • Track roofing quote opportunities within our CRM (Salesforce) and follow up with customers to secure approvals
  • Work collaboratively as a team to achieve exceptional customer satisfaction for all clients
Requirements
  • Thrives in a fast-paced environment and enjoys exceeding customer expectations
  • Possesses excellent communication and interpersonal skills, both written and verbal
  • Demonstrates strong organizational skills and the ability to prioritize tasks effectively
  • Has a keen eye for detail and accuracy
  • Proficiency in using a CRM system (like Salesforce) is a plus
  • Experience in the roofing industry is preferred, but not required
Benefits
  • 2 Health Insurance Plans:
    • Free "Core Plan" – Free Medical & Dental
    • "Buy Up Plan" – Features a lower deductible for Medical
  • Vision Plan
  • Free Life Insurance and AD&D Insurance
  • Traditional 401K with Company Match
  • Roth IRA with Company Match
  • Paid Holidays and Vacation
  • Employee Stock Ownership Program (ESOP)
  • Flexible Spending Account (FSA)
  • Referral Bonuses
  • Dayshift Hours
  • Growth Opportunities
Why Work for CentiMark?

CentiMark provides a great work environment with challenging career opportunities.

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