Restaurant General Manager
2 weeks ago
As a General Manager of Food and Beverage at Universal Orlando Resort, you will be responsible for the overall operation of multiple venues and locations in an assigned area of the park. This includes managing to ensure an efficient and profitable operation of each venue, while supervising several layers of leadership who are involved with the day-to-day operations.
Key Responsibilities:
- Develop, train, coach, and evaluate Assistant General Managers, Restaurant Managers, and Chefs in all aspects of the business to include budgeting, project planning, operational skills, financial analysis, and team development.
- Engage in high-level planning and operating by being an active participant in the Talent Review process, completing SWOT analysis of venues, executing menu change rollouts, and holding the Global Chair responsibilities of various groups (TSAT, Safety, Recognition, Special Event, etc.).
- Perform Park 699 shifts by acting as the manager on duty for an entire park (USF, IOA, VB, etc.). This includes walking through each location to check for cleanliness, operational efficiencies, safety, and performance of the team.
- Oversee large-scale projects involving multiple departments and balancing competing priorities. This includes menu engineering, significant location repairs and structure changes, cash handling and policy changes, and special event execution (HHN, Mardi Gras, Rock the Universe, etc.).
- Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and team member involvement activities.
- Performs other duties as assigned.
- Bachelor's degree from a four-year college or university required.
- Business-related degree preferred.
- 5+ years in retail and/or food & beverage management required.
- Certified Professional Food Managers certification.
- Responsible Vendor certification preferred.
- This individual will be responsible for every aspect of the Food & Beverage operation in an area of the park.
- They will be required to be flexible with their schedule, including a potential to work at any point during the 24 hours of a day.
- They will complete park MOD coverage as the 699 on duty.
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