Veterinary Customer Care Specialist
3 days ago
We are looking for a motivated individual to join our team as a Client Service Representative.
This role involves providing top-notch client service, supporting the MedVet experience for clients and patients, and collaborating with veterinary assistants and technicians.
About the Job:- Greet and check-in clients
- Handle telephone calls and transfers
- Accompany clients and their pets to exam rooms
- Manage medical records, charts, reports, and correspondence
- Discuss payment options and process payments
- Maintain a tidy and organized lobby area
- Able to handle stress and difficult situations
- Excellent communication and interpersonal skills
- Exceptional client service skills and phone manners
- Detailed oriented, self-driven, and able to work effectively as part of a team and independently
- Familiarity with working in a fast-paced environment
- Flexibility with scheduling and willingness to work extra hours when needed
- Critical thinking skills and ability to anticipate needs across departments
- Proficiency in Microsoft Office, specifically Word and Excel
- Prior experience in a veterinary setting is a plus
- 401k plan with employer matching
- Shift differential pay
- Uniform allowance
- Employee assistance program
- Ongoing professional development and career advancement opportunities
The annual salary for this position is between $45,000 and $55,000.
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Client Care Specialist
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Veterinary Services Associate
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