Veterinary Customer Care Specialist

3 days ago


Brook Park, Minnesota, United States MedVet Full time
Client Service Representative Opportunity

We are looking for a motivated individual to join our team as a Client Service Representative.

This role involves providing top-notch client service, supporting the MedVet experience for clients and patients, and collaborating with veterinary assistants and technicians.

About the Job:
  1. Greet and check-in clients
  2. Handle telephone calls and transfers
  3. Accompany clients and their pets to exam rooms
  4. Manage medical records, charts, reports, and correspondence
  5. Discuss payment options and process payments
  6. Maintain a tidy and organized lobby area
About You:
  • Able to handle stress and difficult situations
  • Excellent communication and interpersonal skills
  • Exceptional client service skills and phone manners
  • Detailed oriented, self-driven, and able to work effectively as part of a team and independently
  • Familiarity with working in a fast-paced environment
  • Flexibility with scheduling and willingness to work extra hours when needed
  • Critical thinking skills and ability to anticipate needs across departments
  • Proficiency in Microsoft Office, specifically Word and Excel
  • Prior experience in a veterinary setting is a plus
Perks and Benefits:
  • 401k plan with employer matching
  • Shift differential pay
  • Uniform allowance
  • Employee assistance program
  • Ongoing professional development and career advancement opportunities

The annual salary for this position is between $45,000 and $55,000.



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