Customer Service Representative

2 weeks ago


Montgomery, Alabama, United States ASE Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Contact Center Agent to join our team at ASE Credit Union. As a key member of our contact center, you will be responsible for providing exceptional service to our members, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to incoming calls and emails from members, providing accurate and timely information and resolving their concerns.
  • Perform teller functions, including transferring funds, stopping payments, and providing account information.
  • Identify opportunities to cross-sell and promote our products and services to members.
  • Work collaboratively with other team members to resolve complex issues and provide exceptional service to our members.
  • Comply with all company policies, procedures, and service standards.
Requirements
  • 6-12 months of customer service experience.
  • High school degree or equivalent required.
  • Strong written and oral communication skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Ability to maintain confidentiality and handle sensitive information.
Working Conditions

This is a full-time position that requires regular attendance and the ability to work in a shared work area with minimal to moderate noise.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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