Customer Service Representative
3 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer support team, you will be responsible for providing prompt, accurate, and courteous responses to customer inquiries, resolving issues, and ensuring excellent customer relations.
Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues.
- Document customer interactions and maintain accurate records.
- Stay up-to-date with company policies, procedures, and quality work instructions.
Requirements:
- 1 year of claims processing or customer service experience or Bachelor's Degree in lieu of work experience.
- Excellent verbal and written communication skills.
- Strong human relations and organizational skills.
- Ability to handle high-stress situations and confidential information.
Work Environment:
Our office is a typical office environment with standard office equipment and software. We are a flexible and dynamic team that values work-life balance and employee well-being.
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