Customer Service Representative

3 weeks ago


West Columbia, South Carolina, United States US Tech Solutions Full time
Job Description:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer support team, you will be responsible for providing prompt, accurate, and courteous responses to customer inquiries, resolving issues, and ensuring excellent customer relations.

Responsibilities:

  • Provide timely and accurate responses to customer inquiries via phone, email, or chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document customer interactions and maintain accurate records.
  • Stay up-to-date with company policies, procedures, and quality work instructions.

Requirements:

  • 1 year of claims processing or customer service experience or Bachelor's Degree in lieu of work experience.
  • Excellent verbal and written communication skills.
  • Strong human relations and organizational skills.
  • Ability to handle high-stress situations and confidential information.

Work Environment:

Our office is a typical office environment with standard office equipment and software. We are a flexible and dynamic team that values work-life balance and employee well-being.



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