Strategic Operations Lead

2 weeks ago


San Francisco, California, United States Intercom Full time

At Intercom, we are seeking a Strategic Operations Lead to drive high-impact initiatives and break down silos across the organization. As a Technical Program Manager, you will partner with engineering, revenue operations, and product leaders to define high-impact initiatives and create nimble, adaptable processes that evolve with our teams' needs.

The ideal candidate will have strong technical acumen, excellent leadership and communication skills, and the ability to influence without authority. They will also be able to partner effectively with Engineering Managers and technical teams while maintaining broader business context.

This role will focus on driving execution of company-wide programs with a success-first mindset, adapting quickly to deliver clear wins. The Strategic Operations Lead will ensure projects have clear, impactful purposes, goals, and milestones, and will apply first-principles thinking to challenge existing processes and propose better ways of working.

Key responsibilities include creating lightweight, flexible structures that enable teams to deliver against business objectives, gathering and documenting functional specifications for high-impact programs, and building scalable, repeatable systems that eliminate inefficiencies and help engineering teams continually improve operationally to support our GTM motion.

We offer a competitive salary range of $185,000 - $215,000 for candidates within the San Francisco Bay Area, as well as comprehensive medical, dental, and vision coverage, regular compensation reviews, and a 401k plan & match.

We value talented professionals who are passionate about delivering results and making a meaningful impact. If you're looking for a challenging and rewarding opportunity to drive high-impact initiatives and grow your career, please consider applying for this role.



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