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As a key member of the Sales Team at DecoArt, Inc., the Sales Service Representative will play a vital role in ensuring customer needs are met with the highest level of service and quality. This position requires a strong customer service focus, with the ability to work cross-functionally to handle customer service, support, and marketing needs.
Key Responsibilities- Customer Service and Support: Provide exceptional customer service, addressing customer inquiries, concerns, and requests in a timely and professional manner.
- Account Management: Manage assigned accounts, objectives, and goals, analyzing reports to identify trends and variances, and reporting monthly to management.
- Documentation and Accessibility: Ensure accurate documentation and maintenance of customer information, including contact details, planograms, shipping instructions, and special agreements.
- Sales and Marketing: Suggestive sell to defined house account customers, ensuring they are aware of all product lines, and proactively sending samples of new items, programs, etc., relative to their business.
- Business Acumen: Develop a thorough understanding of the business and market, taking initiative to self-educate as required.
- Education: High School Diploma; Bachelor's Degree preferred.
- Experience: Minimum of 2 years of professional experience in Customer Service or Inside Sales, with an emphasis on Marketing and/or Communications.
- Skills: Proficient in Microsoft Office Suite Programs, excellent written and verbal communication skills, strong presentation skills, and a friendly, engaging, and professional demeanor.
- Personal Qualities: Thorough, with a strong sense of attention to detail, ability to follow through, desire to learn, and a willingness to take on additional responsibilities.
- Competitive Compensation: Competitive base salary and comprehensive benefit package, including quality health insurance, vision, dental, disability, and life insurance.
- Professional Development: Traditional 401k plan and company match, paid time off, including paid holidays, and opportunities for growth and advancement.
