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Customer Experience Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Provide Exceptional Customer Service: Greet members, prospective members, and guests in a friendly and welcoming manner, providing a positive experience that exceeds their expectations.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns in a timely and professional manner, and escalate issues to management as needed.
- Club Maintenance: Assist in maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members and guests.
- Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or health-related industry.
- Basic Computer Proficiency: Ability to navigate our club management system and other software applications.
- Passion for Fitness and Health: A genuine interest in helping others achieve their fitness goals and a passion for living a healthy lifestyle.
- Positive Attitude: A friendly, approachable, and positive demeanor, with excellent communication and interpersonal skills.
- Punctuality and Reliability: A strong commitment to being on time and reliable, with a focus on meeting deadlines and delivering results.
- Competitive Compensation: A competitive hourly rate of $11.50.
- Opportunities for Advancement: A clear path for career growth and development within our company.
- Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.
