Customer Experience Associate

1 week ago


La Crosse, Wisconsin, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Experience Representative to join our team. As a key member of our team, you will provide exceptional customer service to internal and external customers, ensuring a seamless and satisfying experience.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. You will be responsible for assisting customers with their rental needs, providing administrative support, and acting as a backup in a large home city branch or airport location.

We offer a competitive starting pay of $16.00/hour, plus bonuses, and a comprehensive benefits package, including paid time off, employee discount, and retirement savings plan.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers
  • Assist customers with their rental needs, including reservations, rate quotes, and general questions
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Process returns, check-ins, and exit kiosk transactions
  • Effectively market the company while picking up customers and/or dropping off customers
  • Understand and communicate rental terms and conditions, vehicle features, and other services
  • May sell optional protection products, upgrades, fuel options, and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties as assigned


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