Licensed Insurance Customer Service Representative

1 week ago


Midlothian, Virginia, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Licensed Insurance Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Maintain a high level of productivity and efficiency, meeting or exceeding performance standards.
Requirements:
  • Active Property & Casualty license (required)
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong organizational and time management skills
  • Self-motivated and proactive in problem-solving
  • Dedicated to providing exceptional customer service

As a member of our team, you will have the opportunity to grow and develop your skills, with a focus on customer satisfaction and business growth. If you are a motivated and customer-focused professional looking for a rewarding career, we encourage you to apply.



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