High-Level Financial Dispute Architect

1 day ago


Austin, Texas, United States ServiceNow Full time
About the Role

We are seeking an experienced Financial Dispute Architect to join our team at ServiceNow. As a seasoned professional with extensive experience in Pega Smart Disputes, you will be responsible for designing and implementing state-of-the-art financial dispute management solutions using ServiceNow.

Key Responsibilities
  • Dispute Management Expertise: Leverage your expertise in financial dispute management and case processing to architect and design ServiceNow implementations that meet industry standards and align with business objectives.
  • Pega Transition Leadership: Guide the transition from Pega Smart Disputes to ServiceNow, ensuring that ServiceNow workflows replicate and enhance Pega capabilities.
  • Stakeholder Collaboration: Partner with business leaders and key stakeholders to understand short-term and long-term business goals, ensuring alignment with ServiceNow architecture.
Required Skills and Qualifications

To be successful in this role, you must have:

  • 8+ Years of Experience: Proven experience in designing and implementing complex, configurable Pega Smart Disputes or similar financial dispute management systems.
  • 5+ Years in Enterprise Architecture: Expertise in developing enterprise architectures, particularly around customer-facing dispute resolution portals, core case management systems, and financial transaction platforms.
  • Financial Industry Knowledge: Deep understanding of financial regulations and standards (e.g., PCI DSS, Reg E, Reg Z) and how they influence dispute management workflows.
About Us

ServiceNow is a global market leader in the IT service management software industry. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

What We Offer
  • Comprehensive Onboarding: Training and development opportunities to ensure your success in this role.
  • Collaborative Environment: A work culture that encourages innovation, learning, and professional growth.
  • Competitive Salary: An estimated salary range of $140,000 - $200,000 per year, depending on location and experience.


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