Lexus Service Technician
2 weeks ago
Position Overview:
UP TO $10,000 SIGN ON BONUS
Join our team at Hoffman Auto Group as a Lexus Service Technician, where your primary responsibility will be to repair vehicles in a safe, efficient, and ethical manner, prioritizing customer satisfaction.
Key Responsibilities:
1. Maintain ASE and/or manufacturer-required certifications; stay informed about all manufacturer technical data and service bulletins. Ensure adherence to all safety and OSHA regulations relevant to your role.
2. Analyze and comprehend customer concerns; diagnose issues and provide recommendations; execute all authorized repairs in alignment with manufacturer and company policies; return warranty parts to the parts department and conduct road tests as necessary to confirm repair completion.
3. Accurately document all repairs utilizing both internet-based tools and physical Repair Order documentation as per departmental guidelines.
4. Achieve all flat-rate hour production metrics as set by management.
5. Serve as a leader, mentor, and trainer for team members in Technician, Lube Technician, and Apprentice Technician positions.
Qualifications:
1. High School Diploma.
2. Valid Driver's License.
3. 1-2 years of experience in a customer service-oriented environment is preferred.
4. Ability to adapt and embrace change with a customer-centric mindset.
5. Advocate for team members with a strong commitment to technological advancement.
6. Possess effective communication skills: oral, written, and listening.
7. Collaborate well with customers, promote a positive company image, and strive to resolve customer issues.
8. Must be capable of lifting 50 pounds.
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