Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Addison Group. As a key member of our Sales and Service Department, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Develop and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Enter incoming orders and create standard quotes in a timely and accurate manner.
- Support the Sales and Service Departments with commercial contract review and order entry in SAP.
- Provide prompt support to customer questions and requests, ensuring a high level of customer satisfaction.
- Collaborate with internal partners to develop and implement effective solutions to customer needs.
Requirements:
- High school diploma or equivalent required; business school preferred.
- 1-2 years of customer service experience, preferably in a sales and service environment.
- Proficiency in MS Office, especially Excel, and experience with SAP and Salesforce a plus.
- Excellent communication and analytical skills, with the ability to work in a fast-paced environment.
- Able to comprehend and follow ISO procedures and processes relating to job performance and quality.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
Equal Opportunity Employer:
Addison Group is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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