Airport Customer Service Representative

1 week ago


Eglin AFB, United States Unifi Full time
Job Summary

We are seeking a highly motivated and customer-focused Airport Red Coat Agent to join our team at Unifi. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to passengers, handling ticketing and check-in processes, and ensuring a smooth travel experience.

Key Responsibilities
  • Customer Service: Assist passengers with a smile and friendly face through arrival and check-in processes, including support for passengers with special needs.
  • Ticketing and Check-in: Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, and resolving related complaints and problems.
  • Customs and Immigration: Direct passengers through Customs, Immigration, and Quarantine.
  • Ramp Service: Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Equipment Operation: Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ticketing software.
  • Physical Demands: Must be able to lift/carry/push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
Requirements
  • Local Residency: Must be a local (in-state) resident.
  • Background Check: Ability to pass up to a 10-year background check.
  • Age: Must be at least 18 years of age.
  • Authorization: Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • SIDA Training: Must complete SIDA training to obtain airport authority identification security.
Preferred Qualifications
  • Education: High School diploma or GED.
  • Experience: 1+ year of relevant experience.
Working Conditions

Must be able to work a variety of shifts, including nights, weekends, holidays, and overtime. We operate in a shift bid environment.

Must be able to be alert to moving vehicles or aircraft and use radio equipment. Enjoy the outdoors on a daily basis (sun, rain, sleet, or snow). May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt, and dust for extended periods.



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