Restaurant Operations Manager
2 weeks ago
Trillium is seeking an ambitious and visionary General Manager to lead and oversee all aspects of our restaurant and retail operations at the Canton location. This is a unique opportunity to join a rapidly growing, family-owned business and apply your expertise in the craft beer & spirits and hospitality industries.
Key Responsibilities:- Drive the achievement of company sales and service objectives by developing and executing an annual restaurant business plan and budget.
- Evaluate market conditions, identify opportunities for growth, and propose strategic initiatives to enhance business performance.
- Oversee financial performance by managing annual operating budgets and implementing effective controls in collaboration with the Finance and the Director of Food & Beverage.
- Analyze financial variances and initiate corrective actions as necessary to meet financial goals.
- Oversee purchasing and inventory controls, including vendor negotiations and the development of internal standards.
- Work closely with the Culinary Operations Manager to manage the fiscal prudence of the culinary program through recipe adherence, menu pricing, product receiving, waste control, and portion management.
- Collaborate with the Sales and Marketing teams on marketing initiatives, community engagement, and traffic-driving strategies to build brand awareness and drive business growth.
- Ensure all financial, payroll, and administrative duties are completed accurately, on time, and in alignment with company policies and procedures.
- Create strategic plans for staffing needs to ensure the business remains adequately staffed, especially during all periods and special events.
- Lead recruitment, interviewing, hiring, and onboarding of both management and hourly employees, ensuring a strong fit with company values.
- Oversee shift management, including daily decision-making, staff support, scheduling, and operational planning to uphold standards of quality, service, and cleanliness.
- Champion the development of all managers, ensuring they are well-equipped to fulfill their responsibilities and grow within the organization.
- Partner with the Culinary Operations Manager to ensure kitchen managers and staff are trained to execute food service at the highest standards.
- Prepare and enforce operational policies with a strong focus on service consistency, safety, and guest relations.
- Build and maintain a team culture of trust, collaboration, and accountability, fostering an environment where every team member contributes to food and beverage excellence.
- Ensure effective communication, problem-solving, and conflict resolution among staff.
- Collaborate with HR and the Director of Food & Beverage to provide continuous employee training and ensure a positive, productive work environment.
- Oversee culinary operations in partnership with the Culinary Operations Manager, ensuring alignment with company standards for food quality, presentation, consistency, and timely service.
- Ensure consistency in food preparation and execution by developing and implementing standardized recipes, portion controls, and cooking guidelines.
- Monitor inventory levels, food costs, and waste management to maintain profitability while upholding product quality.
- Work with the kitchen team to ensure all food safety, health code, and sanitation requirements are met, promoting a culture of cleanliness and compliance.
- Coordinate the culinary team's contribution to menu development, collaborating with the Culinary Operations Manager to design seasonal, creative, and cost-effective offerings.
- Maintain oversight of back-of-house staffing and training to ensure smooth operations, efficiency, and a strong working relationship between the kitchen and front-of-house teams.
- Ensure the seamless execution of a positive guest experience from the moment guests enter to the time they leave, fostering brand loyalty and repeat business.
- Uphold our commitment to exceptional food, beverage, and service standards, creating a welcoming and memorable atmosphere.
- Develop and implement hospitality training programs to ensure staff deliver outstanding guest service consistently.
- Ensure all food and beverages are prepared and served to exacting standards, while continuously seeking ways to enhance the guest experience.
- Stay current with industry trends and best practices, benchmarking against competitors and implementing new ideas to keep the guest experience fresh and relevant.
- Maintain a safe and sanitary working environment in compliance with local, state, and federal regulations.
- Ensure building, equipment, furniture, and fixture maintenance is up to date, addressing any repair needs promptly.
- Promote workplace safety by adhering to and enforcing health and safety standards, conducting regular training, and ensuring staff follow proper cleaning and sanitizing protocols.
Desired Qualifications & Abilities:
- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 5 years of experience as a salaried senior manager, General Manager, or multi-unit manager in full-service, upscale casual dining.
- Experience overseeing culinary operations in a restaurant or hospitality setting is highly desirable.
Benefits:
- Medical, dental, and vision benefits with no wait period.
- Short & long-term disability and life insurance.
- 401k plan with generous match with no wait period.
- Eligible for annual bonus.
- Paid time off.
- Educational Reimbursement Program.
- MBTA Pass discount.
- Childcare discount.
- PPE Reimbursement.
- Trillium Comp Card.
- Trillium discounts.
- Philanthropy program.
- EAP.
- Employee gym.
Pay Range: $90,000 - $100,000 per year
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