Senior Luxury Condominium Operations Manager

1 week ago


miami, United States FirstService Residential Full time

Job Overview

The ideal candidate will have a strong background in property operations, with experience in leading high-rise condominiums. They will be responsible for managing the on-site operation, effectively working with all departments to achieve company objectives.

Your Responsibilities:

  • Lead and manage a team of professionals within a luxury condominium setting.
  • Ensure excellent customer service delivery, meeting Board expectations and resolving any questions or problems promptly.
  • Maintain thorough knowledge of the contract between the association and FirstService Residential, ensuring all contractual obligations are met.
  • Cultivate relationships with new residents, ensuring their needs are met and they feel welcome.
  • Regularly conduct site inspections, identify areas for improvement and provide recommendations for action.
  • Oversee all construction projects, ensuring timely completion within budget.
  • Develop, maintain and upload relevant information in our portal, including work orders, signed meeting minutes and monthly reports.
  • Interview, select, recommend, hire, train and schedule assigned staff, providing guidance and resolving any issues that may arise.

Required Skills & Qualifications:

  • 3+ years of experience in property operations, hospitality or construction management.
  • Bachelor's degree in business or a related field.
  • Must be certified and licensed by the State of Florida as a Community Association Manager (CAM).
  • Demonstrate strong critical thinking, problem-solving, judgment and decision-making abilities.
  • Proficient in Microsoft Office, Outlook and Windows.
  • Excellent organizational, motivational, leadership, management and interpersonal skills.
  • Ability to handle sensitive and confidential information.
  • Knowledge and ability to apply Florida Statutes and community documents.

Benefits:

We offer a comprehensive benefits package, including multiple medical plans, dental, vision and a 401(k) plan with company match. You will also receive time off benefits and paid holidays.

Estimated Annual Salary: $145,000-$165,000 based on experience.



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