Tax Office Associate
4 days ago
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will play a critical role in ensuring the success of our tax offices during the busy tax season.
Key Responsibilities- Support the Multi-Unit Team Leader in overseeing the daily operations of our tax offices, ensuring that all associates are scheduled and working efficiently.
- Provide exceptional customer service to our clients, resolving any issues or concerns in a timely and professional manner.
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines, with attention to quality standards, priorities, and overall goals.
- Communicate essential information to office associates through daily huddles and ensure that all associates are aware of their responsibilities and expectations.
- Prior experience working in customer service or a similar role.
- Strong organizational skills and ability to plan and manage day-to-day office operations.
- Customer-centric mindset and strong communication skills.
- Computer proficient with the ability to use MS Office.
- Demonstrated ability to work independently with minimal supervision.
- Positive attitude and ability to work a flexible schedule of 40 hours per week.
- High school diploma or equivalent or higher.
At H&R Block, we believe in the power of people helping people. We offer a comprehensive benefits package, including medical coverage, 401k retirement savings plan, and employee stock purchase plan. We also offer a range of discounts on everyday items and services, as well as a generous time-off policy.
Why Join Our TeamWe are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day. We value diversity and inclusion and strive to create an environment where everyone feels like they belong. If you are looking for a challenging and rewarding role where you can make a meaningful difference, we encourage you to apply.
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