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Customer Service Representative

1 month ago

Nashua, New Hampshire, United States Triangle Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at Triangle Credit Union. As a key member of our contact center team, you will be responsible for providing exceptional service to our members, handling a high volume of inbound and outbound calls, and working collaboratively with internal teams to resolve member inquiries in a timely and efficient manner.

Key Responsibilities
  • Welcomes members and completes transactions with accuracy and a sense of urgency.
  • Handles member account transactions with accuracy and professionalism.
  • Works collaboratively with internal teams to resolve member inquiries.
  • Responds to all telephone and/or email correspondences in a timely manner.
  • Meets annual sales goals and maintains absolute confidentiality regarding member information.
Requirements
  • One year to three years of similar or related experience.
  • Experience in a contact center environment, preferred.
  • Previous member/customer service experience, required.
  • Financial services experience, a plus.
  • Previous lending experience, a plus.
Preferred Skills
  • Sales acumen.
  • Strong computer skills.
  • Good communication skills.
  • Detail-oriented.
  • Multitasking.
  • Problem-solving skills, essential.
  • Organizational skills.
  • Attention to detail.
  • Basic math skills.
  • Ability to work independently and/or part of a team.
  • Bilingual in Spanish, required.
Work Environment

The ability to sit for extended periods of time.

The ability to bend, twist, squat, and reach.

Work environment: non-member facing, fast-paced, team-oriented, possible work from home.